SYMPTOM

• 
  While attempting to connect, I receive the following error message:
  Error 678: There is no answer

CAUSE

• Dialing Incorrect or Invalid access number
• Incorrect Dialer Settings
• Faulty Connection
• Site Issues

RESOLUTION

• Try dialing a few more times and watch and listen to determine if the modems connect at all. It is normal for modem connections to fail occasionally.
  If you frequently fail to connect, consider one or more of the following actions:
  1. Make sure that you're dialing the correct phone number and area code
  2. The number you have may be out of date. Try calling the number with a regular telephone to make sure that a modem answers
  3. Make sure that your local area code is set correctly
  4. If you need to dial an access code or a long-distance code, make sure it's set correctly
  For example, dialing out from some locations requires a prefix, such as 9
  5. Check your phone line. Try disconnecting any other phones or answering machines from the line. Try a different phone cord between your modem and the phone socket
  6. Prodigy Internet may be having temporary problems.
  
  Try dialing again later if you repeatedly run into these conditions:
• An "all circuits busy" message from the phone company
• A busy signal
• The phone rings but is never answered
• The phone is answered, but all you hear is silence or clicks instead of modem tones