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After connecting to Prodigy Internet,
I am disconnected and receive the following message: Phone Call Disconnected
CAUSE
This error may be caused by one of the following:
RESOLUTION
Restart your computer and try connecting
again. If the error persists, follow the steps below:
Intermittent Site Problem
1. Verify Access Number
2.
Try to connect to the service later
Incorrect Dialer Settings
Ensure your call-waiting disable code, outside
line, area code, etc.. settings are correct.
Invalid Server Type Configuration
1. Check the configuration of the Prodigy
Internet Connectoid in Dial-up Networking
2. Verify the Advanced Options are set correctly
Incompatible Modem Driver
Contact your modem manufacturer to obtain the
latest modem driver available for your modem that is compatible with a TCP\IP
connection. If you have the latest modem driver or are unable to contact
your modem manufacturer, you may configure the Standard Modem Driver included
with Microsoft® Windows 95/98.
Note: After you have installed the new modem driver, configure the Prodigy Internet connectoid to use that modem configuration.
Conflicting software
Close any unnecessary applications in the task list
and ensure all fax/communications software is disabled
Missing or Corrupt Network Components
Prodigy Internet requires the following network
components to be installed on your system
Note: If you are connected to a Local Area Network (LAN) or your system dials into other remote systems, changes to your Network Components could adversely impact these connections. Contact your system administrator before making any changes to Intranet components. Notate your TCP\IP protocol settings before removing TCP\IP - Dial - Up Adapter, if you have other dial up connections.
