Back to Home page | PC and Internet Help | Email us | Contact us

You have been disconnected from the computer you are dialing
After connecting to Prodigy Internet, I am disconnected and receive the following message:


    You have been disconnected from the computer you are dialing

CAUSE


    This error may be caused by one of the following :

    • Intermittent Site Problem
    • Incorrect Dialer Settings
    • Invalid Server Type Configuration
    • Incompatible Modem Driver
    • Conflicting software
    • Missing or Corrupt Network Components

 

RESOLUTION


    Restart your computer and try connecting again. If the error persists, follow the steps below:

    Intermittent Site Problem

        1. Verify Access Number
        2. Try to connect to the service later

    Incorrect Dialer Settings

      Ensure your call-waiting disable code, outside line, area code, etc.. settings are correct.

    Invalid Server Type Configuration

        1. Check the configuration of the Prodigy Internet Connectoid in Dial-up Networking
        2. Verify the Advanced Options are set correctly

    Incompatible Modem Driver

      Contact your modem manufacturer to obtain the latest modem driver available for your modem that is compatible with a TCP\IP connection. If you have the latest modem driver or are unable to contact your modem manufacturer, you may configure the Standard Modem Driver included with Microsoft® Windows 95/98.

        Note: After you have installed the new modem driver, configure the Prodigy Internet connectoid to use the new modem configuration.

    Conflicting software

      Close any unnecessary applications in the task list and ensure all fax/communications software is disabled

    Missing or Corrupt Network Components

      Prodigy Internet requires the following network components to be installed on your system

      • Client for Microsoft Networks
      • Dial - Up Adapter
      • TCP\IP or TCP\IP for Dial - Up Adapter

        Note: If you are connected to a Local Area Network (LAN) or your system dials into other remote systems, changes to your Network Components could adversely impact these connections. Contact your system administrator before making any changes to Intranet components. Notate your TCP\IP protocol settings before removing TCP\IP - Dial - Up Adapter, if you have other dial up connections.