If your modem in losing its connection or not connecting to the Internet

cause may be one of the following:

• Intermittent Site Problem
• Incorrect Dialer Settings
• Invalid Server Type Configuration
• Incompatible Modem Driver
• Conflicting software
• Missing or Corrupt Network Components

RESOLUTION

1. Modem is connected to Prodigy Internet


• Invalid URL

This error is often accompanied by an HTML Error 500 or 404. Please check the spelling and ensure you are accessing a valid URL.


• Invalid Server Type Configuration

You will need to check the configuration of the Prodigy Internet Connectoid in Dial-up Networking and ensure the that the Advanced Options are set correctly.


• Intermittent Server Problem

Please ensure you are able to view your Personalized Homepage at http://www.prodigy.net, if you are able to view your personalized homepage contact the administrator of the site you are attempting to access for additional assistance. If you are unable to view your personal web page, clear the Temporary Internet Files of your browser and try again.


• 128-bit encrypted site

This error may be caused by attempting to access a web site that uses 128-bit encryption. Prodigy Internet provides the 40-bit shareware Microsoft Internet Explorer browser. You can obtain the 128-bit Microsoft Internet Explorer browser at http://www.microsoft.com

2. Modem is not connected to Prodigy Internet


• Intermittent Site Problem

  1. Verify Access Number
  2. Try to connect to the service later

• Incorrect Dialer Settings
  Ensure your call-waiting disable code, outside line, area code, etc.. settings are correct.
• Invalid Server Type Configuration

  1. Check the configuration of the Prodigy Internet Connectoid in Dial-up Networking
  2. Verify the Advanced Options are set correctly

• Incompatible Modem Driver
  Contact your modem manufacturer to obtain the latest modem driver available for your modem that is compatible with a TCP\IP connection. If you have the latest modem driver or are unable to contact your modem manufacturer, you may configure the Standard Modem Driver included with Microsoft Windows 95/98.

  Note: After you have installed the new modem driver, configure the Prodigy Internet connectoid to use the newly installed modem driver.

• Conflicting software
  Close any unnecessary applications in the task list and ensure all fax/communications software is disabled
• Missing or Corrupt Network Components
  Prodigy Internet requires the following network components to be installed on your system
  • Client for Microsoft Networks
  • Dial-up Adapter
  • TCP\IP or TCP\IP for Dial-up Adapter

    Note: If you are connected to a Local Area Network (LAN) or your system dials into other remote systems, changes to your Network Components could adversely impact these connections. Contact your system administrator before making any changes to Intranet components. Notate your TCP\IP protocol settings before removing TCP\IP - Dial-up Adapter, if you have other dial-up connections.

    1. Were you able to connect previously with the same access number?

    • If YES, continue to the next Step
    • If NO, go to Step 3

    2. Have you installed or changed anything on your computer since your last successful connection?

    • If YES, re-try the connection. If you are still unable to connect, there may be a problem or conflict produced by the new product. Please contact the technical support provided for the product you recently installed.
    • If NO, continue to the next Step

    3. What number or city are you dialing?

    • Check the access number to determine that it is correct. To verify your Access Number, go to the Prodigy Phone Directory.
    • If the number you dialed is correct, use our Site Problem Reporting Tool to alert the Prodigy Staff of your connection problem.